Eligibility Period

We accept returns of items within 30 days of receiving your order. To qualify for a return, the product must be unused, unworn, and in its original condition, complete with all tags and packaging intact. Items that show signs of wear, damage, or alterations may not be eligible for a refund.

Initiating a Return

To initiate a return, please contact our customer service team at info@mustangmesa.com. Include your order number, item details, and reason for the return in your message. Once your request is reviewed, our team will provide you with further instructions, including the return shipping address and any applicable return labels.

Return Conditions

• Unworn and Unused: Items must be in pristine condition, without any signs of use.

• Tags and Packaging: Ensure that all original tags, labels, and packaging materials are intact.

• Non-Returnable Items: Customized, personalized, and final sale items are not eligible for return. Additionally, perishable items and gift cards are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items). In such cases, we will cover the shipping expenses. We recommend using a trackable shipping method to ensure that the package is safely delivered to us.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow 5-10 business days for the transaction to reflect in your account, depending on your bank or payment provider.

Store Credit and Exchanges

If you prefer, we offer store credit or exchanges instead of a refund. Store credit can be used toward future purchases on our site and has no expiration date. Choosing an exchange for a different size or color ensures a seamless shopping experience.

Exceptions and Special Cases

• Defective or Damaged Items: Items that arrive damaged or defective are eligible for return at no additional cost. Please notify us within 7 days of receiving the product to arrange for a return or exchange.

• Promotional and Discounted Items: Items purchased during sales or promotions are eligible for store credit only, unless stated otherwise.

• Gift Returns: If the item was marked as a gift, you will receive store credit for the value of your return.

Processing Time

Returns are processed within 10-14 business days of receiving the item at our facility. We will send you an email notification once the return has been processed. If you haven’t received your refund after this period, please contact our support team.

Warranty and Third-Party Purchases

For items with warranties or those purchased through third-party platforms, please ensure that warranty claims are initiated as per the guidelines on our website. Returns of such items may be subject to different processing times and conditions.

Tips for a Smooth Return Experience

• Check Eligibility: Ensure the item meets all the return conditions before initiating the process.

• Package Securely: Use appropriate packaging to prevent damage during transit.

• Document Return: Keep a record of your return shipment, including tracking details.

We value your satisfaction and aim to make your return process as seamless as possible. For any questions or additional assistance, please reach out to our support team at info@mustangmesa.com.

Thank you for choosing Mustang Mesa for your shopping needs.